Knowledge Management (Level 1)
Survey and Pre-test
Review of Course Aims, Syllabus, Learning Outcomes and References
What is knowledge - the continuum of knowledge
Tacit versus Explicit knowledge - the spiral of knowledge
Case Study and exercise 1
Knowledge Management and Learning Organisations - the 5th Discipline
The knowledge Pyramid
The importance of knowledge management in an organisation
Mapping a Knowledge Management system
Examples of Knowledge Management systems
Case Study and exercise 2
Knowledge Management flow and lifecycle
Knowledge Capture Tools
Case Study and exercise 3
Learning review and summary
Further reading and recommended learning
Socrates Workforce Solutions
Workforce Capability and Talent Development